Privacy policy

Last Updated: 01/01/2025

Tilahn is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Compliance with Data Protection Laws

We adhere to the following data protection regulations:

  • United Arab Emirates Personal Data Protection Law (PDPL)
  • General Data Protection Regulation (GDPR) (EU & UK)
  • California Consumer Privacy Act (CCPA) (for California residents)

By using our website, you consent to our data practices as outlined below.

2. Information We Collect

We collect the following types of personal data:

  • Identity & Contact Information (name, email, phone number, billing & shipping addresses)
  • Payment Information (processed securely by third-party payment processors; we do not store card details)
  • Browsing Data (collected via cookies and tracking technologies)

We do not collect or process sensitive personal data unless legally required.

3. How We Use Your Information

We use your data for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support
  • Sending transactional and promotional emails (opt-out available)
  • Improving website functionality and user experience
  • Complying with legal and regulatory requirements

4. Sharing Your Data

We do not sell or rent your personal data. However, we may share it with:

  • Service providers (payment processors, shipping carriers, IT service providers)
  • Regulatory authorities, if required by law
  • Business partners, for marketing purposes with your consent

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings, though disabling cookies may affect website functionality.

6. Your Privacy Rights

For UAE Customers:

You have the right to access, correct, or request deletion of your personal data under PDPL.

For EU & UK Customers:

Under GDPR, you have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Object to processing or request data portability

For California Customers (CCPA):

Under CCPA, you have the right to:

  • Request disclosure of data collected about you
  • Request deletion of your personal data
  • Opt out of data sharing for targeted advertising

To exercise any of these rights, please contact us at customersupport@tilahn.com

7. Data Security & Retention

We use industry-standard encryption and security measures to protect your data. Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

8. International Data Transfers

Your data may be processed outside your country, including in UAE, the EU, UK, and the US. We ensure appropriate safeguards are in place for cross-border data transfers.

9. Children's Privacy

Our website is not intended for children under 16 years old. We do not knowingly collect personal data from children. If we become aware of such data collection, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries, please contact our support team at privacy@tilahn.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.